Terms and Conditions

  • All cancellations/Modifications must be received in writing, sent to us via:
    – Email [email protected]
    – Phone +84 854 84 84 84 (Available on iMessage/Wechat/Line/Kakao Talk/Zalo/Whatsapp)
  • Please include your confirmation number in your request

The following Terms and Conditions apply to customers who have Hai Phong Tours‘ confirmation number:

1. Cancellation or modification by you

Modifications are allowed only once. After modifying your booking, no further changes can be made.

1.1. Regular cases

Day = Departure date – Modification date Asia/Hanoi time GMT +7

  • Cancellation or modification made greater than 7 days to departure date: 100% refunded
  • Cancellation or modification made less than or equal 7 days to departure date: 100% of tour price forfeited

1.2. Day tours, Transportation

  • Changes made before 24 hour prior to pick up time: 100% refunded
  • Changes made after 24 hour prior to pick up time: 100% of tour price forfeited

1.3. Overnight cruise tours

  • Follow the terms and conditions of cruiseline that you go with or folllow 1.1. Regular cases

2. Cancellation by us

  • We reserve the right to cancel your booking under some unavoidable circumstances like: weather, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority.
  • If we cancel your booking before departing, you can either get a full refund or change departure date.
  • In case we have to cancel your trip after departing, we will charge used services only.
  • In the event that a cruise tour has to return to port while the tour is underway due to monsoon, typhoon, we will refund what the cruise line refunds.

3. Delay & No Show

As per the agreement, we will pick you up at the designated meeting point(s). Depends on which tour, pick up time will be confirmed in each confirmation emails or chat.  We will try our best to present on time. In case our tour guide can not find you at meeting point, he/she will come back after around 10-15 minutes. We consider this “DELAY”. After 15 minutes, if our guide still can not find you at meeting point, we will consider “NO SHOW”.

Unfortunately, in the case of a NO SHOW, the full tour price will be charged.

  • The pick up in Haiphong usually +/- 5-10 minutes different
  • The pick up in Hanoi maybe +/- 10-40 minutes different

4. Luggage Store & Carry

  • Each adult should bring maximum 01 suitcase and 1 hand-bag. (Extra luggage should be informed to our saleman in advance. If there is no available space for extra luggage, an additional fee will apply.
  • During your trip, luggage can be left in our car, van, coach or onboard (up to you).We are not responsible for any lost or damaged valuables..

5. Pricing

  • The tour prices are calculated based on the ticket prices at the time of sale. If ticket prices increase, we will notify you, and the difference will need to be paid accordingly.

6. Child Transfer

  • Free of charge: If the child’s price is set to 0, they will share food, bed, and bus space with parents (NO SEAT included). If you would like a seat for your child, an additional fee of 12 USD per way applies.
  • Charged 50%: Please pay 6USD each way
  • Charged 75% – 85%: Please pay 9USD – 10.2USD each way

Happy Travel!
Hai Phong Tours team